What are the warranty conditions?

All Luna Cookware products are manufactured to the highest quality standards. However, it can happen that an article contains a manufacturing defect. We therefore offer a warranty against manufacturing and material defects from the date of purchase of your product.

All items from Luna Cookware are covered by a legal warranty that is not affected by this warranty. The legal warranty is never linked to a specific term. After all, some products last longer than others. The legal guarantee means that a product is or must do what you as a consumer can reasonably expect from it.

The scope of the warranty on Luna Cookware products is as follows:

Warranty procedure

For your complaint request, please contact us (via info@lunacookware.com or via the contact form). We will handle your complaint request based on photos of the product and an explanation of use. You may be asked to send the product to us for further inspection before a final decision is made.

When we have received the product, we will send you a confirmation of receipt by e-mail. In most cases we will assess your complaint within a few days, after which we will contact you. this will never be longer than 14 days.

Depending on the situation, the product can be repaired or exchanged, you will get your money back or a discount on the price if you agree.